Terms and Conditions

By paying any amount towards the cost of your accommodation, you fully agree to be bound by the terms and conditions

Bookings for accommodation made through Optima Villas are covered as follows:-

Terms of Payment – There is no legal contract between us until your deposit or a greater amount is received. The balance of the booking fee must be paid 3 calendar months prior to your scheduled arrival at the villa. We may treat your booking as cancelled if the balance of payment is not cleared on time.

Cancellation - Should you decide to cancel your accommodation then your deposit will be retained by us. If you have paid in full and cancel more than 3 calendar months before the scheduled arrival time, then your payments will be returned less the deposit. If you cancel within 3 calendar months of the scheduled arrival time, the following refunds will be applicable.

Cancellation 60 to 90 days prior to scheduled arrival time - 75% of the total booking cost less the deposit will be refunded

Cancellation 30 to 59 days prior to scheduled arrival time - 50% of the total booking cost less the deposit will be refunded

Cancellation within 30 days of scheduled arrival time - no monies will be refunded

All cancellations by you will be deemed as taking effect on the day we receive notification. We strongly advise that a telephone call followed by an email is the most suitable method of cancelling a booking. Please note that if we do not respond to a cancellation sent by email within 24 hours, then you should assume that the communication has not reached us.

In the unlikely event that we have to cancel your booking, then all monies paid to us will be returned. We offer no compensation for losses incurred by you due to cancellation by us (ie. flight tickets, airport transfers). It is therefore also a condition that you arrange adequate travel insurance for you and all members of your party; see heading "Insurance" for further details.

Complaints and Disputes - We will endeavour to resolve any complaints or disputes that may arise during your holiday. However, we are not the owner of the property and may not have the authority to action certain requests by you (ie. be relocated to alternative accommodation, requests for compensation). We are not obliged to provide you with the owners contact details, but we will guarantee that all communications from you to the owner will be delivered by us.

Property Damage and Additional Cleaning - With every booking we charge a small breakage insurance fee; for this reason you do not have to pay a security deposit. However, under certain circumstances you may be asked to cover the costs of damages deemed to be non-accidental. 

Insurance – It is a condition of the booking that you provide your own comprehensive travel insurance. This must cover you and all members of your party for all costs arising from personal injury or death for the duration of your stay at the property.

Personal Injury - Note that we will not, under any circumstances, consider any claims for compensation arising from personal injuries that occur within the property or the grounds of the property. Whilst the property may have measures installed to enhance your safety, such as pool depth markers, this in no way implies that we accept any responsibility for your personal safety. If, at any time during your stay, you consider anything untoward that may result in an injury to you or members of your party then you must immediately contact the house manager on the number provided to you.

Changes – We will do our utmost to accommodate any changes you wish to make after paying your deposit. However, if we cannot make the changes you have requested, resulting in the cancellation of your booking, then refunds of monies as outlined in the section "Cancellations" will apply.

Loss of Amenities - The ongoing provision of mains water and electricity is totally beyond our control; in the event that loss of either occurs on the property, requiring you and your party to be moved to alternative accommodation, we will endeavour to assist with finding something suitable. However, all the costs of the alternative accommodation must be borne by you and reclaimed on your holiday insurance cover.

Accommodation Description - We have described the property and its surroundings as accurately as we can. However, furnishings and fixtures may change from our descriptions and photographs. Third Party Nuisance - We will not be held responsible for nuisance caused by third parties. This includes noise from local building works, loutish and disruptive behaviour from guests staying in other villas, loud music and traffic noise.